Terms and Conditions

The fine print of the business.


Terms and Conditions

Welcome to Luminoz Marketing Solutions

These terms and conditions outline the rules and regulations for the use of Luminoz Marketing Solutions’ Website. 

Luminoz Marketing Solutions is located at:

Pukekohe, Pukekohe 2120 - Auckland , NZ


By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Luminoz Marketing Solutions’ website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of NZ. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using Luminoz Marketing Solutions’ website you consent to the use of cookies in accordance with Luminoz Marketing Solutions’ privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, Luminoz Marketing Solutions and/or it's licensors own the intellectual property rights for all material on Luminoz Marketing Solutions. All intellectual property rights are reserved. You may view and/or print pages from http://www.luminoz.co.nz for your own personal use subject to restrictions set in these terms and conditions. You must not:

Republish material from http://www.luminoz.co.nz

Sell, rent or sub-license material from http://www.luminoz.co.nz

Reproduce, duplicate or copy material from http://www.luminoz.co.nz

Redistribute content from Luminoz Marketing Solutions (unless content is specifically made for redistribution).

User Comments

This Agreement shall begin on the date hereof June 2020. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data ('Comments') in areas of the website. Luminoz Marketing Solutions does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Luminoz Marketing Solutions, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Luminoz Marketing Solutions shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Luminoz Marketing Solutions reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions. You warrant and represent that:


You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

·        The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;

·        The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy

·        The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.    

You hereby grant to Luminoz Marketing Solutions a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.


Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies; Search engines; Tertiary institutions;  News organizations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Consumer.org.nz, community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.


We will approve link requests from these organizations if we determine that:

(a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);

(b)the organization does not have an unsatisfactory record with us;

(c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Luminoz Marketing Solutions; and

(d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link:

(a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and

(c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@luminoz.co.nz.

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

·        By use of our corporate name; or

·        By use of the uniform resource locator (Web address) being linked to; or

·        By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

·        No use of Luminoz Marketing Solutions’ logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

·        limit or exclude our or your liability for death or personal injury resulting from negligence;

·        limit or exclude our or your liability for fraud or fraudulent misrepresentation;

·        limit any of our or your liabilities in any way that is not permitted under applicable law; or

·        exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

(a)    are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Deposit and Payment

The client agrees to pay a non-refundable 50% deposit of the quoted price prior to commencing any job. The final balance of the quoted amount is due prior to the delivery of the finished artwork or website going live.1`

No artwork will be delivered until the full payment has been made.

The artwork, website, and graphics remain the property of Luminoz Marketing Solutions until all outstanding accounts are paid in full.

Payment can be made by Direct Deposit. Account details are located on quotes and invoices.

Payments of ‘ongoing contract work’ invoices issued must be paid in full 7 days following the date of the invoice. Luminoz Marketing Solutions reserves the right to impose a credit limit at any time.

Interest will be charged at a rate equal to the standard commercial overdraft rate applied by Luminoz Marketing Solutions bankers plus 2% on all amounts outstanding from the customer to Luminoz Marketing Solutions after the due date for payment for such amount or amounts.

Supply may be stopped on overdue accounts and the debt may be passed on to an appropriate agency for collection and the customer is liable for any collection fees.

Cost of debt recovery -The costs of debt collection are payable by the customer and/or guarantors. The customer and guarantors agree to reimburse Luminoz Marketing Solutions for all costs reasonably incurred by Luminoz Marketing Solutions in recovering payments due from the customer and/or guarantors including but limited to legal costs assessed on a solicitor and client basis.


All prices are in New Zealand Dollars ($NZD) and subject to GST.

Prices are subject to change without notice.

Website package pricing does not include web hosting and domain registration unless stated. These fees are payable directly to the providers (Squarespace, Wix, Shopify and Wordpress). Luminoz Marketing Solutions will create the accounts on client’s behalf. All prices will be detailed and discussed with client at outset of project. 


Quotes are valid for 28 days.

Quotes only include printing or delivery costs where indicated.

Additional concepts, alterations or work not specified in the original proposal will be re-quoted or charged at an hourly rate of $50.00 + GST.


The client will have the reproduction rights after the project has been paid in full and delivered to the client.

Luminoz Marketing Solutions reserves the right to use the artwork, at any stage of the design process, for marketing purposes.

Luminoz Marketing Solutions reserves the right to use elements of the design in other projects. This includes elements that are not exclusive to the design such as fonts, stock images, or aspects of illustration.

Luminoz Marketing Solutions reserves the right to display a small text link (12pt) to their own website, on the bottom of the client’s website.


Submission of Artwork, Data and Content by the Client

The client is responsible for the submission of accurate artwork, data or content. Luminoz Marketing Solutions takes no responsibility for errors in the submitted artwork, data or content.

Client must own the copyright to any supplied images or photographs.

Luminoz Marketing Solutions will assume the client owns copyright of the image or photograph in use and will not be held liable for any accusations regarding the unauthorised use of an image, artwork or photograph.


In the event of a cancellation, ownership of original artwork and all copyrights will remain under Luminoz Marketing Solutions.  The initial 50% deposit is non-refundable and will act as a cancellation fee.

Turnaround and Communication

Turnaround times vary depending on the project. Luminoz Marketing Solutions will aim to meet all deadlines; however, will not be held liable for any loss due to late artwork, data or content submissions.

All communication will be done via email or inter-personal communications where possible. Throughout the design process it is important that communication is constant to ensure the completion of tasks at a reasonable pace. Failure to communicate in a timely manner (within 2 business days) may result in a project being put on hold until the next available opening.

If Luminoz Marketing Solutions do not hear from a client within 14 business days, that client’s project will be considered abandoned and cancelled without notice. Work on the project will cease and payments made will not be refunded, nor will design files be delivered. Please contact Luminoz Marketing Solutions if there is a known break in communication to reschedule an ongoing project.


Artwork Approvals, Colour Variations and Printing

Luminoz Marketing Solutions takes care to avoid any errors throughout the design process. Once the artwork is approved by the client, the decision is final and Luminoz Marketing takes no responsibility for any mistakes. It is the client’s responsibility to check all information. Please take time and consideration, checking all spelling, grammar, phone numbers, addresses and other important changes. Luminoz Marketing cannot offer refunds or reprints for mistakes.

There may be some colour variations between different computer screens, different printers, and even different print runs. This is due to the nature of CMYK printing as well as varied screen and print settings, and choice of stock (paper). Always request a printed proof from your printer if you are concerned about colours.

Completion Dates and the Delivery of a Project

Luminoz Marketing Solutions and the client must work together to complete the project in a timely manner. We agree to work efficiently to deliver a project by the agreed date, provided the client has submitted all necessary content and materials. If the client does not provide Luminoz Marketing Solutions with the necessary content and materials within 30 days of an effective agreed date, the entire deposit amount will be retained by Luminoz Marketing Solutions and the contract shall be void.




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